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Item Care

Wall hanging care

Keep out of direct sunlight. When necessary, brass parts can be gently wiped clean with a microfiber cloth and fibers can be dusted with a lint roller. Gently steam to straighten and fluff fibers if needed. Avoid getting pieces wet.

Each piece is individually handmade and often delicate. Please hang with care and with a sturdy nail or hook that can support your wall hanging.

Jewelry care

Due to the nature of the materials, individual natural aging may occur on your item. A jewelry polishing cloth is recommended for cleaning if necessary. Each piece is individually handmade and often delicate. Please care for the pieces by keeping them dry and avoid wear while sleeping or exercising.

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Shipping

Each item is individually made by hand in Los Angeles, CA. Please allow up to 5 business days for your item to be made just for you. If you need your item sooner, just send us a quick email in advance, we may be able to accommodate you!

Domestic

We ship within 1-5 business days of your order. You will receive an email letting you know when your order goes out along with a tracking number. If your shipping calculation is incorrect and you are overcharged, you will be refunded any excess. 

If you have special shipping needs, please contact us at the time of purchase. Because of the unique nature of the products, we are unable to refund or replace lost, stolen or misdirected packages.

International

International orders are shipped via USPS Priority Mail, within 1-5 business days of your order. You will receive an email letting you know when your order goes out along with a tracking number. If your shipping calculation is incorrect and you are overcharged, you will be refunded any excess.

If you have special shipping needs, please contact us at the time of purchase. Because of the unique nature of the products, we are unable to refund or replace lost, stolen or misdirected packages. Any duties, fees or related cost is the responsibility of the buyer only and not included in the shipping or product cost. Please be aware of the regulations in your area before ordering.

Returns and Exchanges

Returns and exchanges are accepted within 7 days of receipt. All sale, discounted and custom items are final sale. Please contact us in advance for return authorization and instructions. All returned items must be in the original condition and sent with the original internal packaging and receipt. Please note that the customer will be responsible for actual shipping and the shipment cost of a returned item and is responsible for any loss. There is no additional return shipping cost for exchanges.